I write. I edit. I show you how to do things. https://greenmtndocs.com/ That's Actually Good News - Everyone is talking about “writing for AI.” The idea is that tools like Intercom’s FIN, Zendesk’s AI, and similar platforms are now consuming your product documentation to generate answers for... Thu, 02 Apr 2026 00:00:00 -0400 https://greenmtndocs.com/2026-04-02-stop-treating-ai-as-second-audience/ https://greenmtndocs.com/2026-04-02-stop-treating-ai-as-second-audience/ The pattern is clear. The question is whether you'll repeat the expensive mistake. - You’ve Heard This Pitch Before If you manage a product team, run a documentation group, or make budget decisions about content and support, you have been told more than once... Wed, 25 Mar 2026 00:00:00 -0400 https://greenmtndocs.com/2026-03-25-ive-seen-this-before/ https://greenmtndocs.com/2026-03-25-ive-seen-this-before/ A practical guide to virtual interviews for technical writers My friend Aiofe was laid off in November due to downsizing. She’s been looking for a new technical writing and editing... Tue, 10 Feb 2026 00:00:00 -0500 https://greenmtndocs.com/2026-02-10-A-Technical-Writer-s-Guide-to-Virtual-Interviews/ https://greenmtndocs.com/2026-02-10-A-Technical-Writer-s-Guide-to-Virtual-Interviews/ Things that separate documentation that serves users from documentation that just exists. - I see the messages and posts from workers wondering what technical writing involves and whether they’d be good at it. I get requests from my students at my alma mater... Wed, 14 Jan 2026 00:00:00 -0500 https://greenmtndocs.com/2026-01-14-ten-things/ https://greenmtndocs.com/2026-01-14-ten-things/ What do these mean? - Artificial intelligence and deep learning are often used interchangeably, but they describe very different things. Understanding the distinction helps clarify what modern technology can actually do and where its limitations... Sun, 04 Jan 2026 00:00:00 -0500 https://greenmtndocs.com/2026-01-04-ai-deep/ https://greenmtndocs.com/2026-01-04-ai-deep/ Information for AI agents and people. - An old year is coming to the finish line, a new year is waiting to come out of the gate. So let’s take a look at ten possibilities and predictions... Mon, 29 Dec 2025 00:00:00 -0500 https://greenmtndocs.com/2025-12-29-new-year/ https://greenmtndocs.com/2025-12-29-new-year/ 10 Questions Technical Doc Teams Need to Ask Before Buying AI (But Usually Don't) - Every documentation meeting, conference, or event I’ve attended in the past two years has featured vendors promising that AI will produce better, faster, and more complete documentation. The impressive demos... Sun, 21 Dec 2025 00:00:00 -0500 https://greenmtndocs.com/2025-12-21-all-lost-in-the-supermarket/ https://greenmtndocs.com/2025-12-21-all-lost-in-the-supermarket/ A Guide to Admonitions in Technical Documentation - Admonitions exist on a spectrum of severity. Using the correct type is critical. While most pure software documentation will only use Warning and below, it is essential to know the... Tue, 11 Nov 2025 00:00:00 -0500 https://greenmtndocs.com/2025-11-11-2025-rules-of-admonitions/ https://greenmtndocs.com/2025-11-11-2025-rules-of-admonitions/ Mastering AI Prompts for Technical Documentation - AI can draft documentation in seconds, but most prompts produce generic, unusable content. The problem isn’t the technology—it’s the technique. Technical writers who treat AI as a magic wand instead... Sun, 12 Oct 2025 00:00:00 -0400 https://greenmtndocs.com/2025-10-12-you-get-what-you-give/ https://greenmtndocs.com/2025-10-12-you-get-what-you-give/ Using AI in Technical Writing - AI is now part of our products and workflows. It’s here to stay. Management is increasingly advocating for AI tools as a strategy to reduce headcount, support costs, and time... Sun, 05 Oct 2025 00:00:00 -0400 https://greenmtndocs.com/2025-10-05-guided-by-voices/ https://greenmtndocs.com/2025-10-05-guided-by-voices/ Well, That’s What an AI Told Me - I admit, I am worried AI is after my technical writing job. If companies are starting to adopt “Vibe Coding,” what does that mean for me? Technical writing is different... Thu, 02 Oct 2025 00:00:00 -0400 https://greenmtndocs.com/2025-10-02-ai-will-not-replace-me/ https://greenmtndocs.com/2025-10-02-ai-will-not-replace-me/ A Users Guide - When I started as a technical writer as a NASA subcontractor, I was lucky to be hired by a friend I’d met at a horse stable in Tomball Texas. “Kat”... Sun, 21 Sep 2025 00:00:00 -0400 https://greenmtndocs.com/2025-09-21-dealing-witn-imposter-syndrome/ https://greenmtndocs.com/2025-09-21-dealing-witn-imposter-syndrome/ Productive Relationships - Effective documentation requires genuine partnership, not just good questions. Here’s how to earn trust and respect, manage time constraints, and create content that actually serves users. The relationship between a technical... Tue, 02 Sep 2025 00:00:00 -0400 https://greenmtndocs.com/2025-09-02-building-better-bridges/ https://greenmtndocs.com/2025-09-02-building-better-bridges/ Everything I’ve learned in my career comes down to this - Drop the attitude. You’re not saving the world, you’re explaining something. There is no hill worth dying on. Learn to live with compromise and trade-offs. Ask for help when you... Mon, 18 Aug 2025 00:00:00 -0400 https://greenmtndocs.com/2025-08-18-rules-for-technical-writers/ https://greenmtndocs.com/2025-08-18-rules-for-technical-writers/ Fixing a broken system - A Fractured Process Hiring is broken. Candidates face ghosting, disrespectful interviews, and meaningless take-home assignments that test skills in isolation. Meanwhile, employers get hundreds of applications from candidates who haven’t... Fri, 13 Jun 2025 00:00:00 -0400 https://greenmtndocs.com/2025-06-13-how-to-hire-a-technical-writer/ https://greenmtndocs.com/2025-06-13-how-to-hire-a-technical-writer/ Why Human Technical Writers Remain Essential - AI is the next big thing. Every day, there are new offerings and improved features. Every business unit is experimenting with AI to improve efficiencies, and technical writing is no... Sun, 08 Jun 2025 00:00:00 -0400 https://greenmtndocs.com/2025-06-08-beyond-the-algorithm/ https://greenmtndocs.com/2025-06-08-beyond-the-algorithm/ Yes, I took notes - Don’t answer emails immediately. Before turning on your work computer, play with the dog. No one cares what you did thirty-five years ago at Microsoft. Drink water. Drink lots of... Fri, 16 May 2025 00:00:00 -0400 https://greenmtndocs.com/2025-05-16-i-know-these-things-are-true/ https://greenmtndocs.com/2025-05-16-i-know-these-things-are-true/ All different, all shape you - The managers we encounter shape our careers. They can be powerful allies, propelling us forward, or significant roadblocks. Looking back, three distinct leadership styles have marked my professional journey, each... Sun, 11 May 2025 00:00:00 -0400 https://greenmtndocs.com/2025-05-11-the-three-writing-managers-youll-have/ https://greenmtndocs.com/2025-05-11-the-three-writing-managers-youll-have/ Work with development to serve users - In the world of software, services, and applications, the way we communicate with users can either enhance their experience or frustrate them. We must talk to them on their level... Tue, 06 May 2025 00:00:00 -0400 https://greenmtndocs.com/2025-05-06-help-development-create-clear-messaging/ https://greenmtndocs.com/2025-05-06-help-development-create-clear-messaging/ Get rid of chaos - Your scattered files and confusing versions aren’t just annoying – they’re expensive. Implement this straightforward framework, shared by a long-time tech expert, to save time, improve security, and scale smoothly.... Mon, 05 May 2025 00:00:00 -0400 https://greenmtndocs.com/2025-05-05-end-the-document-trash-dump/ https://greenmtndocs.com/2025-05-05-end-the-document-trash-dump/