About

Forty Years of Making Complex Things Clear

Semi-retired. Still consulting, still taking on projects.

3 weeks
Faster documentation update cycles
30%
Improved content reuse

Those aren't vanity metrics. They're what let a small team maintain documentation that used to require twice the headcount.

The gap between what engineers build and what users understand isn't a writing problem. It's a thinking problem. My job has always been to close that gap: understand how something works, understand what users actually need to know, and connect the two in the simplest, most durable way possible.

After forty years in technical writing, I've stepped back from full-time work. I still run Green Mountain Docs, LLC. I consult with documentation teams, and I take on projects with a defined scope: documentation systems, editing, audits, style guides, AI-assisted workflows, and coaching writers.

I keep a short client list and work remotely, up to 25 hours a week. On every engagement I look past the words to the system: how the documentation scales, how it stays current, and how it fits the tools your team already uses.

I've led editorial teams, built documentation systems from scratch, managed content migrations, and mentored writers who now lead documentation organizations of their own. I work with modern toolchains and use AI-augmented workflows where they genuinely help rather than just adding noise. I care about documentation that works: findable, accurate, and written for the person who actually needs it, not for the person who built it.

Selected Experience

Contract Technical Writer — Green Mountain Docs, LLC

iPaaS.com · Atlanta, Georgia · 2025–2026
  • Built and deployed three Claude Agent Skills that convert iPaaS JSON exports into publication-ready documentation, eliminating hours of manual formatting per integration.
  • Reorganized 17 microservice API error files into a three-layer architecture — roughly 70% volume reduction with no loss of completeness.

Technical Writer (Expert)

Agilent Technologies, Inc. · Winooski, Vermont · 2021–2024
  • Achieved 100% regulatory compliance across documentation for 15+ hardware and software products.
  • Established peer review frameworks and LLM workflows for mechanical editing, reducing review cycles by 35%.

Senior Content Developer

Jitterbit · Alameda, California · 2019–2021
  • Reduced support ticket volume by 40% through targeted improvements to user guides and release notes.
  • Established Agile documentation methods using Confluence and docs-as-code approaches.
Download the full resume (PDF) →

Or get in touch — I usually respond within one to two business days.

Industries

SaaS Healthcare IT Scientific instrumentation Enterprise software

Tools

MadCap Flare OpenAPI / Swagger GitHub Confluence DITA Docs-as-code Claude