Professional Summary
Technical Documentation Architect and Documentation Engineer with 40 years of experience transforming complex technical information into clear, actionable documentation. I specialize in documentation engineering, API documentation, and metrics-driven content optimization.
My core belief: Understanding unlocks capability. When people truly comprehend systems and tools, they become empowered rather than dependent.
What I Do
Documentation Engineering
Building scalable documentation systems using docs-as-code workflows. I help teams implement Git-based documentation, automate publishing pipelines, and establish content standards that scale.
API & Developer Documentation
Creating clear, accurate API references and developer guides. I work with OpenAPI/Swagger specs, build interactive examples, and structure content so developers can get started quickly.
Technical Writing & Editing
End-to-end documentation for software products—user guides, admin documentation, knowledge bases, and troubleshooting content. I also provide technical editing for teams with in-house writers.
Documentation Strategy
Auditing existing documentation, identifying gaps, and building roadmaps for improvement. I help teams measure documentation effectiveness and prioritize high-impact changes.
Experience Highlights
Documentation Engineering — Led documentation improvement initiatives for integration platforms, restructuring hundreds of technical guides and implementing docs-as-code workflows.
API Documentation — Created comprehensive API documentation and integration guides for SaaS platforms, establishing documentation metrics programs that measurably reduced support tickets.
Enterprise Software — Authored user documentation for scientific instrumentation software, healthcare systems, and enterprise applications across multiple industries.
Publishing & Content — Background in technical publishing and content management, bringing editorial rigor to technical documentation.
Industries
- SaaS & Software Platforms
- Integration & iPaaS
- Healthcare IT
- Scientific Instrumentation
- Enterprise Software
Tools & Technologies
Authoring: MadCap Flare, Oxygen XML, Markdown, AsciiDoc, DITA
Platforms: Confluence, GitBook, ReadMe, MkDocs, Jekyll, Hugo
Developer Tools: OpenAPI/Swagger, Postman, Git, GitHub/GitLab
AI Tools: Claude, ChatGPT, AI-assisted writing workflows
Location
Based in South Burlington, Vermont. I work remotely with clients across the US and internationally.
Let’s Connect
LinkedIn: linkedin.com/in/stevearrants
Email: steve@greenmtndocs.com