Forty years ago I started my career writing user guides for software that nobody thought needed explaining. I quickly learned that the gap between what engineers build and what users understand isn’t a writing problem — it’s a thinking problem. My job ever since has been to close that gap: understand how something works, understand what users actually need to know, and connect the two in the simplest, most durable way possible.
I run Green Mountain Docs, LLC as an independent documentation consultant. I take on projects that other writers find difficult — heavily technical content, complex API documentation, legacy docs that need restructuring from the ground up. I bring a systems perspective to every engagement: I’m not just writing words, I’m thinking about how the documentation scales, how it stays current, and how it fits the tools your team already uses. I’ve built docs-as-code workflows that cut documentation update cycles by three weeks and improved content reuse by 30%. Those aren’t vanity metrics — they’re what let a small team maintain documentation that used to require twice the headcount.
I’ve worked across SaaS, healthcare IT, scientific instrumentation, and enterprise software. I’ve led editorial teams, built documentation systems from scratch, managed content migrations, and mentored writers who have gone on to lead documentation organizations of their own. I don’t think of myself as just a writer — I’m an editor, a strategist, and sometimes a translator between the people who build things and the people who use them.
My approach has kept pace with the industry. I work with modern toolchains — MadCap Flare, OpenAPI, GitHub, Confluence, structured content platforms — and I use AI-augmented workflows where they genuinely help rather than just adding noise. I care about documentation that works: findable, accurate, and written for the person who actually needs it, not for the person who built it.
Industries: SaaS · Healthcare IT · Scientific Instrumentation · Enterprise Software
Tools: MadCap Flare · OpenAPI / Swagger · GitHub · Confluence · DITA · Docs-as-code workflows · Claude AI
If you need something complex made clear, let’s talk. You can also view my full resume.