Documentation engineering
Scalable systems that grow with your product.
Best for: teams scaling docs or migrating off legacy tooling.
What's included
- Docs-as-code implementation (Git, Markdown, static site generators)
- Documentation architecture and information design
- Content management system setup and migration
- Automated publishing workflows and CI/CD integration
- Style guide development and content standards
API & developer docs
Reference developers actually use.
Best for: SaaS platforms, integration providers, developer tools.
What's included
- API reference documentation (REST, OpenAPI/Swagger)
- Getting started guides and tutorials
- Code samples and interactive examples
- Authentication and error handling documentation
- Developer portal content strategy
Technical writing
End-to-end docs for software and complex systems.
Best for: companies needing comprehensive product documentation.
What's included
- User guides and product documentation
- Administrator and installation guides
- Release notes and changelogs
- Knowledge base articles
- Troubleshooting and FAQ content
Audit & strategy
Evaluate what exists and build a roadmap.
Best for: teams unsure where to start.
What's included
- Content inventory and gap analysis
- Usability and findability assessment
- Metrics setup and baseline measurement
- Prioritized improvement recommendations
- Implementation roadmap
Technical editing
Polish existing content for clarity and consistency.
Best for: in-house writers who need expert review.
What's included
- Developmental editing (structure, flow, completeness)
- Copy editing (grammar, style, consistency)
- Technical accuracy review
- Style guide compliance
- Accessibility improvements
Consulting & training
Build your team's documentation capability.
Best for: organizations building a docs practice.
What's included
- Documentation process assessment
- Tool selection and implementation guidance
- Team training and workshops
- AI adoption strategy for documentation
- Ongoing advisory support
1
Discovery
We discuss goals, audience, and pain points. I review what exists.
2
Proposal
Clear scope, timeline, and fixed-price quote. No surprises.
3
Collaboration
Regular check-ins using your tools and workflows.
4
Delivery
Production-ready documentation with source files and handoff support.
Where I work
SaaS & software
Integration platforms
Healthcare IT
Enterprise software
Scientific instrumentation
What I use
MadCap Flare
Oxygen XML
Markdown
AsciiDoc
DITA
OpenAPI / Swagger
Postman
Git & GitHub
MkDocs
Jekyll
Hugo
Confluence
Intercom
Claude