A selection of projects demonstrating my work across content strategy, help center design, technical writing, and enterprise documentation.
AI Documentation Tool Checklist
A structured checklist for evaluating and selecting AI tools for documentation workflows. Covers capabilities, integration requirements, cost, and governance considerations.
Download Checklist →Help Center Reorganization Template
A planning template for teams restructuring their help center for use with AI. Provides a repeatable framework covering content audit, taxonomy design, and migration planning.
View Template →iPaaS.com Help Center
Led the reorganization and content rewrite of the iPaaS.com support help center, improving findability and clarity for integration platform users across a large content library.
Visit Help Center →Agilent Technologies — Lab Automation
Four-piece documentation engagement for Agilent's lab automation product line. Deliverables spanned the BioSpa 8 Automated Incubator and 406FX Microplate Washer Dispenser.
Using the Publisher Center
Quick reference guide for editorial clients at Sheridan Journal Services using The Publishing Center — a web application for managing and retrieving published scientific journal articles. Written to onboard non-technical users quickly and reduce training overhead.
View Guide →ARTEMIS User Job Aid
Troubleshooting job aid for staff at Sheridan Journal Services using ARTEMIS, the company's internal SaaS platform for managing scientific journal article workflows. Designed to help users resolve common blockers independently without escalating to support.
View Job Aid →