Resume

iPaaS.com  ·  Atlanta, Georgia

API-first data integration platform serving mid-market and enterprise customers.

• Designing a comprehensive docs overhaul to migrate content from an ad-hoc Intercom structure to a scalable, maintainable system aligned with product development cycles.
• Built and deployed three Claude Agent Skills (JSON-to-Markdown, mapping table generator, installation doc generator) that automate conversion of iPaaS JSON exports into publication-ready documentation—eliminating hours of manual formatting per integration.
• Reorganized 17 microservice API error files into a three-layer architecture, achieving approximately 70% volume reduction while improving navigability and maintaining completeness.
• Produced detailed evaluation of a Markdown/Git/MkDocs/Intercom API pipeline as a replacement for Word/MadCap Flare, including hybrid repo structure, phased adoption path, and cost-benefit analysis.

Agilent Technologies, Inc.  ·  Winooski, Vermont

Global leader in life sciences and diagnostics with $6B+ revenue. Developed technical documentation for 15+ hardware and software products.

• Achieved 100% regulatory compliance across all product documentation.
• Established peer review frameworks and AI/LLM workflows for mechanical editing, reducing review cycles by 35%.
• Implemented performance measurement systems to evaluate content effectiveness and guide continuous improvement.

Jitterbit  ·  Alameda, California

B2B SaaS/iPaaS cloud integration platform. Created API documentation and system integration guides for a complex data integration platform.

• Reduced support ticket volume by 40% through strategic improvements to user guides and release notes.
• Established Agile documentation methodologies using Confluence and docs-as-code approaches.
• Developed documentation for data connectors and ETL processes serving both technical and business users.